Return & Refund Policy

We want you to be confident in your Ventral purchase. If you need to return your product, please review the policy below.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your Ventral product must be returned in its unaltered original condition upon delivery, complete with all original components, accessories, user manuals and original manufacturer‑issued packaging. The product shall bear no damage caused by misuse, accident, unauthorized modification, improper installation, non‑compliance with product instructions, excessive wear‑and‑tear, or user‑caused contamination.Valid proof of purchase (including but not limited to order confirmation email, sales receipt, or transaction record) is required for all return applications.

How to Start a Return

To request a return, please contact us at pr@ventral.com with your order number and the reason for your return.

You shall not ship back any product prior to receiving our formal written return authorization together with designated return‑shipping address. Shipments sent without prior written return authorization (“Unauthorized Returns”) may be rejected upon receipt. Ventral shall bear no liability for loss, damage or delivery failure of unauthorized‑return parcels.

If your return is approved, we will provide you with instructions on how and where to return your product.

Return Shipping Costs

For returns due to a change of mind or other reasons unrelated to a product defect, the customer is responsible for the return shipping costs.

For products delivered damaged, defective or incorrect attributable to Ventral, Ventral shall cover verified and reasonable return‑shipping costs up to our pre‑approved shipping quota, upon successful verification and return approval. Any shipping cost exceeding such quota shall be borne by the customer.

Original shipping charges are non-refundable unless the return is due to a product defect, damage during delivery, or an incorrect item shipped by us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or different from what you ordered, please contact us at pr@ventral.com as soon as possible. Please include your order number and clear photos or videos showing the issue so that we can evaluate it and determine the appropriate solution.

Depending on the circumstances, we may provide a replacement, replacement part, repair, or refund.

Non-Returnable Products and Conditions

A return may not be accepted if the product:

• Has been damaged due to misuse, accidents, neglect, or improper handling.

• Has been modified, altered, or repaired without authorization from Ventral.

• Has been damaged due to improper installation or failure to follow the product instructions.

• Is missing essential components, accessories, or parts.

• Has been damaged by improper storage, transportation, or maintenance.

• Is returned without prior return authorization.

Promotional or discounted products remain subject to this return policy unless otherwise stated at the time of purchase.

Exchanges

If you would like a different product or configuration, the fastest option is to return your original product in accordance with this policy and place a new order separately.

If your product is defective or was damaged during delivery, please contact us before placing a new order so we can determine the best solution.

European Union — 14-Day Right of Withdrawal

If you are a consumer in the European Union, you may have the right to cancel your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable EU consumer protection laws.

If you intend to exercise your right of withdrawal, you must send your withdrawal declaration to us within the statutory withdrawal period. You may use a withdrawal form template (available upon request by email) for such notification. You shall bear the direct costs for sending back goods, unless applicable EU consumer laws mandate otherwise.

The product should be handled only as necessary to establish its nature, characteristics, and functioning. If the product is returned in a condition beyond what is necessary for such inspection, you may be responsible for any resulting loss in value to the extent permitted by applicable law.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process and post the refund to your account. The time required for the refund to appear in your account may vary depending on your payment provider.

If you have not received your refund after 15 business days from the date we approved it, please contact us at pr@ventral.com.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: pr@ventral.com